Xero Support

Access personalised Xero Support

Are you getting the most out of Xero? Our team of experts can review how you’re using Xero and whether you could be using it more effectively. We’ll make sure you’re taking advantage of all the features of Xero so your processes run effortlessly.

What we offer:

• Enjoy Xero subscriptions with complementary lite support included
• Get support to troubleshoot software integration issues
• Set up and customise the reports you want
• Improve your bookkeeping systems & use Xero more effectively
• Customise templates for invoicing, quoting and purchase orders

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Xero Subscriptions

All Xero Business Subscriptions managed by Living Business include complimentary "Lite" support. 

• Identical pricing to subscribing through Xero directly
• Connect with our team directly for quick answers
• Enjoy an ongoing connection with a Xero expert

Complimentary Lite support means email and phone support up to 5 mins per item.  Reasonable use.  Support over 5 mins per item may be chargeable.  

Customised Reporting

Set up reports for valuable business insights to help you make better business decisions. 

Prepare for 31 July 2023 when Xero are discontinuing the old reports.  Find out more here.

• Discover the benefits of Xero's new reports
• Understand available reports and which ones can help you
• Customise reports to tailor them for your business
• Group together useful reports for one click regular Management Reporting
• Stay on top of your cashflow with Xero Analytics Plus
• Compare performance between separate divisions of your business

Advice and Custom Training

Get Xero working for your business.   If you're assessing Xero, we can provide honest independent advice on what Xero can and cannot do. 

• Get answers to your questions specific to your business.  
• Understand how popular addons integrate with Xero, including for Job Management, Document Processing, Inventory,  Expenses and more. 
• Find better ways to process accounts payable - learn about options to send bills directly into Xero with PDFs attached, use your phone to snap and email, use batch payments.
• Use searching, shortcuts and multiple tabs in Xero to work in multiple areas of Xero simultaneously. 

Customised Templates

Get the templates you want for Invoices, Quotes, Packing Slips and Purchase Orders. 

• Promote your brand with your own font, colours and layout
• Add bespoke logos, images and banners
• Widen the description column, adjust margins and column widths
• Add a discount column, remove individual line item amounts, rates and/or quantities
• Find workarounds where Xero doesn't support the format you want.  

Learn the tricks yourself by booking a zoom and we'll show you with screen share - you are in total control.   

Or have us create the templates for you - we can email for you to upload and test, or you can invite us into your Xero for us to test for you.  You choose.

The first template usually takes between 1.5 to 2 hours including edits.  Any variations you might like are generally quick and easy to create after that.